The information below is taken from the 2018 GP Patient Surveys. People registered at general practices across England were asked how easy or difficult it is for patients to see or speak to a doctor at their practice. The results for this practice are depicted below. More detailed results from the GP Patient Survey 2018 are available from the GP Patient Survey website.

Where patient experience is best

• 74% of respondents describe their experience of making an appointment as good
• Local (CCG) average: 67% and National average: 69%

• 52% of respondents usually get to see or speak to their preferred GP when they would like to
• Local (CCG) average: 47% and National average: 50%

• 71% of respondents find it easy to get through to this GP practice by phone
• Local (CCG) average: 65% and National average: 70%

Where patient experience could improve

• 64% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
• Local (CCG) average 74% and National average: 79%

• 87% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
• Local (CCG) average: 91% and National average: 93%

• 78% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
• Local (CCG) average: 82% and National average: 87%