Appointments

Reception Times

  • Monday08:00 - 19:00
  • Tuesday08:00 - 20:00
  • Wednesday08:00 - 20:30
  • Thursday08:00 - 19:00
  • Friday08:00 - 19:00
  • SaturdayClosed
  • SundayClosed

Surgery Times

  • Monday09:00 - 18:30
  • Tuesday09:00 - 19:30
  • Wednesday09:00 - 20:00
  • Thursday09:00 - 18:30
  • Friday09:00 - 18:30
  • SaturdayClosed
  • SundayClosed

Additional Information

A&E is for Emergencies only such as suspected stroke, suspected heart attack with severe chest pain, severe difficulty with breathing, severe bleeding, fractures etc; in such instances please call 999.

Phone Lines

Please note, that although opening time is 8am onwards, you will not be able to book appoinments until 08:45am. Sorry for any inconvinience.

How to make an appointment

Please call our main switchboard number on 0208 407 3927 to book an appointment . Reception is open from 8am. until 7pm (Mondays, Thursdays & Fridays), 8am - 8pm (Tuesdays) and 8am-8:30pm (Wednesdays). Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you. Appoinment may be booked by telephone or online.

We offer extended surgery opening times on:-  . Tuesday evening from 6.30pm to 7.30pm and  Wednesday evening from 6.30pm to 8.00pm.

Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day. You can book up to a 8 weeks ahead for clinics – please see the ‘services and clinics’ section.

Book Appointments Online

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

You can book and cancel your appointments on line. To do this you need to register with the practice and obtain a password to enable you to access this service. Once your registration account is created you will need to come into the surgery with your passport or driving licence so that your account can be activated you will be able to use the system to book and cancel appointments as required. Please complete an application form available from reception.

By March 31st.2015 we aim to make it possible for patients to be able to view their records and test results on-line and also be able to print them.


If you already have your password then you can click the link below to access Patient Access.

Same day appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. 50-60% of our GP appointments are same day appointments. You can phone anytime from 8.45am  Mondays to Friday.

Please take note of  Reception opening times for each day.

You may also walk in to book an appointment.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to two months in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis.  . If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for Diabetes, Asthma and COPD, Hypertension . Please see the ‘services and clinics’ section for the full list.

When should I see a nurse?

Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease, you need to book an appointment in advance with the practice nurse.  There is a walk-in clinic on Monday and Thursday morning each week with the Practice Nurse between 9.30am and 10.30am for minor injuries/illnesses.

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays and Tuesdays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. Last month 56 patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.

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Your Neighbourhood Professionals. Just a Click Away!
Ravensbury Lane, Morden Road, Mitcham, CR4 4DQ
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Your Neighbourhood Professionals. Just a Click Away!
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