You can book an appointment up to 8 weeks in advance, however, urgent cases can be seen on the day. If your condition is non urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. You will however be contacted by a GP on the day to determine how soon you need to be seen.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 020 3326 3866
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 020 3326 3866
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Nurse appointments
Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day.
Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease, you need to book an appointment in advance with the practice nurse. You can book up to 8 weeks ahead for clinics.
Why it might be difficult to book an appointment
The surgery is particularly busy on Mondays and Tuesdays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10:30am.
Last month 56 patients failed to turn up for their appointment. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given.
Nursing care at home
We work closely with other healthcare professionals who are part of our primary health care team working in the community, such as the district nursing team, midwives and health visitors.
These services are provided by SW London Integrated Care Board (ICB) in collaboration with the local council. You can contact them through the reception staff. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on coordinating care packages.
Enhanced access
We offer extended surgery times on:
- Tuesday, 6:30pm to 8pm
- Friday, 6:30pm to 8pm
Hub appointments on Saturdays
We offer routine hub appointments on Saturdays between 9 am and 5 pm and at our practice, which is an extension of our services here at Ravensbury Park Medical Centre, these are telephone and face to face appointments with a GP.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 020 3326 3866 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition makes it impossible for you to attend the surgery. Please ring the reception before 10:30am to arrange a visit.
Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor (or triage nurse) may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately or if a telephone consultation and treatment are appropriate. It might be possible to make arrangements to deliver the prescriptions to you. The doctor will decide if a home visit is what is indeed necessary. Home visits are normally made between 1pm and 3pm.
Nursing care at home
We work closely with other healthcare professionals who are part of our primary health care team working in the community, such as the district nursing team, midwives and health visitors.
These services are provided by SW London Integrated Care Board (ICB) in collaboration with the local council. You can contact them through the reception staff. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on coordinating care packages.