National Patient Survey

This is the most recent available Patient Survey.

The information below is taken from the 2012 GP Patient Surveys. People registered at general practices across England were asked how easy or difficult it is for patients to see or speak to a doctor at their practice. The results for this practice are depicted below. More detailed results from the GP Patient Survey 2011/12 are available from the GP Patient Survey website at:

  • The proportion of patients who would recommend their GP surgery
    68.8% Worse than expected with 68.8% of patients surveyed
  • GP Patient Survey score for opening hours
    90.9% Better than expected with 90.9% of patients surveyed
  • Percentage of patients rating their ability to get through on the phone as very easy or easy
    66.4% As expected with 66.4% of patients surveyed
  • Percentage of patients rating their experience of making an appointment as good or very good
    67.7% As expected with 67.7% of patients surveyed
  • Percentage of patients rating their practice as good or very good
    80.1% As expected with 80.1% of patients surveyed

Quality and Outcomes Framework

  • GP QOF Performance - Asthma
    100% for asthma care
  • GP QOF Performance - CHD
    100% for CHD care
  • GP QOF Performance - Diabetes
    96% for diabetes care
  • GP QOF Performance - Hypertension
    100% for hypertension care
  • GP QOF Performance - Clinical
    97% for compliance with clinical measures
  • GP QOF Performance - Organisational
    99% for compliance with organisational measures

Why this fact is important

The percentage of patients rating their ability of how easy they find it to get through to someone at their surgery on the phone

Things to note

The proportion of people who responded ‘Easy’ or ‘Very easy’ to the question ‘How would you rate the ability to get through to your GP surgery?’ The data are taken from the GP Patient Survey which is sent out twice a year to around 1.36 million adults who are registered with a GP in England. The results of the survey for each GP practice are weighted to adjust the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete a questionnaire. More information about the survey can be found at the GP Patient Survey website:

When using indicators to make comparisons between General Practices, it is important to consider the context in which GP's provide services. For example the characteristics of the patients treated by a practice – in terms of things like age or deprivation – can affect the value of an indicator, unless these factors are taken into account when the indicator is calculated. Similarly, a practice’s performance on an indicator can sometimes be influenced by other organisations that are caring for the same patients – local hospitals or community services, for example.

This data is taken from GP Patient Survey for 2012-13

Data source

GP Patient Survey

Time period


Further information


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