RAVENSBURY PARK MEDICAL CENTRE COMPLAINTS POLICY
In the event that you are not happy with the care or any other service we provide,You can make a verbal or written complaint to any member of staff.This will be passed on to the Practice Manager.
Written complaints can also be addressed directly to the Practice Manager.
Your complaint will be acknowledged within three working days.
We aim to write to you with the result of our investigation with the goal of resolving the issue within 10 working days and no later than 20 working days.
This practice views complaints as learning opportunities and a means to improve the care we provide.Your care will in no way be compromised if you make a complaint.
In the event that you are not satisfied with the result of the complaint,you can write to the NHS England complaints team at:
P.O. Box 16738 Redditch,B97 9PT
Email:England.firstname.lastname@example.org FAO The complaints Manager.
Tel: 0300 311 22 33-Monday to Friday 8am to 6pm.
Should you remain unsatisfied with the response to your complaint from this practice or NHS England,you can then refer your complaint to the Parliamentary and Health service Ombudsman who investigates complaints about the NHS in England.
Tel 03450154033 or http://www.ombudsman.org.uk
COMPLAINING ON BEHALF OF SOMEONE ELSE
Ravensbury park Medical centre adheres strictly to the principle of confidentiality.If you are complaining on behalf of someone else,a written permission from that person is required unless they are not able to provide this due to illness or disability.
CONTACTING THE CARE QUALITY COMMISSION
Should you have a genuine concern about a Member of Staff or a regulated activity carried on by the practice, you can contact the Care Quality Commission on 03000616161 or alternatively visit the following website: